Returns & Exchanges

We want you to LOVE your new jewellery. If you are not completely satisfied with your purchase you may return items within 14 days of receipt for a refund or exchange.


Cost of Returns & Exchanges
The cost of the return(s) are made at the cost of the customer. All returns are the responsibility of the customer until receipt of the return by Stones Heart Club so for your safety we therefore recommend using a tracked parcel option and retaining proof of postage.


Returns & Exchange Process
Returning an item is simple. Just email to notify us you wish to make a return. We'll then send you full returns information, including where and how to send the return parcel.

On receipt of the returned items we will issue you a refund or exchange within 7 days to the same payment method.


Exclusions to Returns & Exchanges
Earrings are non-exchangeable and non-refundable for hygiene reasons, unless the items are faulty at delivery.

This does not affect your statutory rights.

We cannot offer an exchange or return on items which have been worn; if there are any signs of wear, we will not accept the return.


Sale Items
Sale items are non-refundable and non-exchangeable. In the event of a fault and no like-for-like product available a credit note will be issued.

Promotional materials are non-refundable. If you are returning a product that comes with a promotional item, you must return both the purchase and promotional item. Otherwise the value of the promotional item will be deducted when issuing your refund.